Randstad

Contact

Email

howard_kreiger@senger.biz

Website

About

Florence Leffler's experience appears to be strongly concentrated in Information Technology (mostly Business Intelligence) and slightly concentrated in Common End-user Software (mostly Core Office). Florence Leffler has
9 years of work experience, with several years tenure in management, including a mid-level position.

Profiles

Twitter

Github

Work

Project: Mobile Pipeline project - Mobile App Project Domain: Finance and Banking Responsibilities: ●Coached leaders and Digital teams through the transformation and provided the necessary training and references to enable the ideal management and team structures ● Created and conducted training courses forScrum Masters and teams related to agile best practices, understanding and improving team dynamics and team performance ● Mentored and trained Scrum Masters, 2 teams from USA, Canada and India ● Led strategicRelease Planning and tactical Iteration Planning sessions ● Conducted daily stand-ups in two-week Iterations, facilitated sprint reviews, retrospectives, and sprint planning for onshore and offshore team ● Communicated and presented weekly updates to stakeholders and program managers ● Coordinated software development with product and marketing groups to ensure feature release ● Developed the roadmap for all teams to evolve toward predictive velocities ● Developed and delivered team and organization training materials and workshops, building knowledge and skills to facilitate the Agile transformation. ● Established and supported communities of practices to promote organizational understanding of Agile roles and to help individuals develop into them. ● Wrote Agile FAQs, articles and success stories which were distributed via newsletter and posted on a SharePoint site to improve the Agile maturity level. ● Coached teams, Scrum Masters, BusinessAnalysts, Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts. ● Championed cultural change and collaborated with other Coaches on plans and techniques for accelerating and advancing the organization's transformation. ● Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency. Lead a team who is an expert in Master Data Management in Data analysis and Data Visualization. ● Worked on SAFeFramework with all the other scrum teams, attended Scrum of Scrum to coordinate dependencies across various Scrum teams in Agile Release train. ● Expert in accessing Team level index and coaching the team level of maturity Environment: JIRA, APIs, React Native Technologies, Git hub, Java Script, Sharepoint, MS Project,MS office, Regression Test, Visio

Highights

Highights

Asia pacific shared services with 160+ employees handling financial reporting and transaction processing functions for $12 Billion Caterpillar operation in Asia Pacific Region • Implemented Business Continuity Plan for Shared service in India & China to ensure Consolidations monthly reporting and customers are not affected due to sudden interception of services from service centers • Conducted regular Rapid Improvement workshops (RIW) and implemented quick customer solutions • Implemented SAP common standardized processes and desk manual documentation across Asia region (US, Australia, Singapore, Japan and India) •Improved accounts payable process by introducing Automated invoice verification solution - increased processing volume by 5 times per employee • Implemented Invoices auto allocation project. Implementation of auto allocation of invoices in FIFO basis to team members and achieved 95% SLA • Introduced new Batch approval process in invoice process team reduced the processing time from 4 hours to 15 mins • Implemented electronic payments project across regions, Increased from 45% to 80% electronic payments to vendors. •Implemented next-generation technologies and process automations (including EDI and SAP systems) to foster an environment of continuous improvement. Trained users and served as the primary "go-to" troubleshooter on these new systems, which propelled efficiency gains significant time- and cost-savings • Implemented an OnlineJournal entry and work flow process in Asia pacific shared service center for automated approval process and document retention - Go Green paper saving ~10,000 sheets per year Responsibilities: • Conducted scope of analysis sessions to understand the true scope of requirements and the project. • Created a Requirements WorkPlan (RWP) based on the scope of analysis sessions to estimate the hours and plan the sessions needed to successfully deliver the project. • Performed Daily standup sessions, to write user stories, analyzed the IterationBurn Down charts and reviewed defects • Created and maintained a SharePoint site for the project to allow easy document sharing. Assisted core team members by providing general support related to SharePoint and ensuring all project related artifacts are stored on the site. • Analyzed existing business processes and logic invarious functional areas within nance, purchasing, through personal observation and user interaction •Elicited requirements through interviews, observation to understand user interactions with the system •Recommended workable method and procedural improvements • Developed and documented design procedures, test procedures and quality standards • Ranked, prioritized and negotiated with business which requirements would be rolled out in which phases of implementation • Specified business rules and validations to enable the system to perform the new business process • Performed detailed analysis of business and functional specifications documentation and performed full system testing prior to implementation •Coordinated UAT sessions with client team members to ensure nal delivery of the system and assisted clientsCaterpillar IndiaPvt. Ltd 2008 — 2011with problems and incident resolution Courses Completed • Azure Devops Training • JIRA course • SAFeScrum Master Training • Tableau Developer course • Power BI Training course • AWS cloud practitioner •Agile and Scrum Master Training • ETL (SSIS) Training • SAP FI & CO end user course

Highights

Project1: • Implemented APEX Software Description: APEX is the software used for sending duplicate vendor invoices and payments • Daily automated Interface from SAP to APEX server without manual invention ● One common software to serve facilities in the US, Canada, India, Singapore, and Australia, Indonesia &Mexico. ● 15 legal entities benefited from this one implementation ● Total of US$ 1Mill duplicate payments avoided within 6 months of implementation Responsibilities: ● Facilitating Daily stand up, Sprint planning, Backlog grooming, Sprint reviews, Sprint retrospectives, and regular snapshots of Sprint velocity in JIRA •Guide the team in adopting the fundamentals of iterative and incremental delivery • Remove impediments and blockers, obstacles to the teams' progress ● Lead the team to self-organization, cross-functionality and a mature agile adoption ● Tracking the project progress of the team in JIRA • Designed multiple template documents such as SRS, Bug analysis, meeting minutes and Level of the estimate which are currently being used in live projects.Environment: JIRA, SAP FICO, Teradata, Apex, MS Suits, Power BI, MS Project, MS Sharepoint Project2: Implemented an Online vendor portal Description: Web portal project for vendors across global to access their invoice, and payment information - reduced number of vendors call to service centers by 75% Role: ScrumMaster Responsibilities: ● Involved throughout the Software Development Life Cycle, (SCRUM) including sprint planning meetings, review meetings, and backlog refinement meetings. ● Managed roles offshore and served as a liaison between the development team and the business team. ● Prepared detailed requirements as per USER stories in JIRA providing details of each business and functional requirement, development and implementation plan of these requirements, timelines, owners, etc. • Client Account Manager & Agile Delivery Lead for multiple clients, responsible for the overall management of client Agile software development and delivery • Utilizing JIRA for the backlog, sprint tracking, and reporting ● Ensuring successful project execution across all efforts Environment: JIRA, Power BI, Tableau, Tera Data, SQL, SAP, MS Project, MS office, MS Share Point Role: Scrum MasterProject1: Data Analytical Project Developed a real-time reporting Tableau SOX compliance KPI dashboard and published in Tableau server for a large MNC. Rolled out globally to 800+ compliance managers and control coordinators, saving 56 days of manual reporting time for corporate reporting team each quarterResponsibilities: ● Serving as an Agile Coach for all scrum team for Data Analytical Teams ● Implementing a common scrum framework for all teams • Guiding teams and the organization on how to use effective Scrum practices to produce high quality products that meet user story acceptance criteria and satisfy customer needs● Leading and facilitating daily scrum, sprint planning, sprint demo (with the Product Owner), and retrospective meetings • Performing Agile project and program management; including ensuring that sprint priorities are aligned, and release delivery dates are understood • Ensuring that team members understand projects objectives ● Identifying and removing impediments from the team that interfere with the team's ability to deliver on project objectives • Coordinating and monitoring the Scrum process from initiation through delivery• Serving as a liaison between the product owner, development team, and management in order to ensure that the requirements are met • Managing multiple projects and interfaces with product owners ● Coordinating across other Agile teams for complex projects ● Participating in Program Increment (PI) Planning sessionsEnvironment: Rally, Power BI, Tableau, Tera Data, SQL, SAP, MS Project, MS office, MS Share Point Role: ScrumMaster Project1: Dashboard of After sales Parts sales Description: Developed Power BI dashboards that translate a question into a visualization which provides insight and answers the question - Ex: Aftermarket parts sales dashboard to analyze customers loyalty, customers buying pattern, analyze product demand increased sales by 25%, Improved inventory turnover Responsibilities: ● Facilitated Scrum of Scrums, Retrospectives and planning for the program team ● Adopted practices designed to scaled agile implementation at the enterprise level and helped set future goals based on industry needs ● Fostered transparency, visibility and radiate information by ensuring that team's progress, obstacles and successes were highly visible to all stake holders including senior leaders and ensured consistent, frequent and clear communication at all levels. ● Maintained Jira, analyzed data, and developed PowerPoint dashboard metrics and charts for senior management. • Ensured progress of the project and deployment of the Product promptly by initiating daily status offshore and on-site meetings, Kanban boards, and weekly status meetings with the business sponsors to showcase the niche product and discuss risks, issues, and clarification. ● Identied and help remove impediments and obstacles to ensure timely delivery of all deliverables of the project

Highights

Education

Annamalai University India University Rank holder

2020-01 — 2020-01

Master of Business Administration

masters

Bachelor of Business Administration

bachelors

Skills

Information Technology/Big Data

Administrative or Clerical/Billing and Collections

Information Technology/Internet

Information Technology/QA and QC

Information Technology/Programming

Contact

Email

zella2013@wisoky.biz

Website

About

Ola Cartwright's experience appears to be strongly concentrated in Information Technology (mostlyProgramming) and slightly concentrated in Human Resources (mostly Organization Development). OlaCartwright has 7 years of work experience.

Profiles

Twitter

Github

Work

Responsibilities: • Involved in business requirement gatherings and preparing the SRS documents andconverting the requirement document into technical requirement documents for development and projectimplementation and worked closely with tech leads and Business analysts in understanding the projectrequirements. • Implemented Agile module in ServiceNow and tracked the project scope and deliverables andresource utilization by creating stories, tasks and followed Agile/Scrum methodology with bi-weekly sprints. •Implemented Incident, Problem, Change & Knowledge management • Worked on UI customizations to addTables/Fields, UI Policies, UI Actions, Business Rules, Client Scripts, data policies and Script Includes. • Involvedin customizing the end user self-service portal pages, Service catalog forms & Incident forms based on therequirement • Creating new Groups & Roles, adding Users to groups and assigning roles to the users in servicenow. • Cngured SLA Workows and SLA durations for Incidents and Service Requests and monitor SLAWorkow. • Development of Service Catalog which includes creating new Catalog items, variables, variable sets& Workows and involved working on record producers • Involved in LDAP integration and set up the LDAPschedule jobs to ServiceNow and congured Mid server set up conguration • Using Import Sets for dataNOVA Chemicals2019-03 — 2020-10-06loading from external at les or data sources to the ServiceNow. • Created various customized reports andshared with resolver groups and publishing, scheduling the reports as required. • Worked on email inboundaction congurations and auto assign the tickets to resolver group based on the inbound action rules • Workedon conguring ACL's to the users and restricted users accessing the modules, tables and forms as per therequirement. • Expertise in instance maintenance and communicating with Hi ServiceNow support team forany new issues and resolving the issues in a timely manner • Good knowledge on Performance Analytics (PA)reporting, dashboards, Key performance indicators (KPI) of incident and problem management asrecommended by ITIL. • Created Data Sources and Used Import sets and Transform maps to import data intoServiceNow. • Worked on CMDB tables and data import in to CMDB tables and worked on CI relations andrelationship mapping • Dened and Created process documents for the IT teams for Incident management,Change management, Service Request and Knowledge management Environment: Reports, KnowledgeManagement, Incident management, problem management, change management, Service Catalog, London,Madrid, New York, Email notications, import sets, update sets, Roles, Groups, ACL, Self-service portal

Highights

Responsibilities: • Working on various modules of ServiceNow which include Incident, Change and ProblemManagement. • Interacted with Stakeholders, Users and Customers for gathering requirements to arrive at design solution. Bi-directional integration between ServiceNow with HPSM using SOAP API methodology. •Customizations in ServiceNow forms as per client's requirement. • Worked on UI customizations to addTables/Fields, UI Policies, UI Actions, Business Rules, Client Scripts, and Script Includes. • Worked with BusinessAnalyst ABAP developers to enhance the SAP delivered transaction code security. • Understanding of Business processes in a sufficient manner to effectively analyze security requests. • Developed multiple catalog item inservice catalog by configuring Business Rules, Client Scripts, UI Policies, Data Policies, UI Actions. • Created variables/variable sets with different type of selections and designed layout for catalog item. • Involved in redesigning the Workflows using ServiceNow Workflow editor. • Configuring the SLAs for various ITIL processes in ServiceNow. • Built Service Portal for service request, report issue and status reports usingServiceNow. • Automated ticket creation through custom Inbound Email Action on Incidents. • Designed a portal, to provide end users ease of access while creating requests. Made several enhancements to the portal based on the feedback received from users. • Establish and interact with the Configuration management database (CMDB), and manage data with import sets, and Update sets. Worked on integrating with LDAP server to obtain the users, roles, and group's information into ServiceNow. • Created email notification, access rules, record producers, order guides in ServiceNow • Created Record Producers, order Guides and catalog client scripts and Workflows, created custom tables, fields and configures Access Controls (ACL's) over them.Environment: ServiceNow Istanbul, Jakarta, London, Glide Script, JavaScript, Jelly Script, AJAX, SOAP, REST,SSO, LDAP, Workflows, Incident, Change, HTML, CSS.

Highights

Responsibilities: • Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc. • Core Application Administration: Policies Interactions, Application Security,Events Notifications. • Managing client scripts, UI policies, UI actions and Data policies. • Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now. •Defining Service Level Agreements SLAs, notifications, and reports. • Develops new applications from beginning to end. • Involved in activities like Instance cloning, patch upgrade and post Implementation after clone. •Created SOAP message functions and configured it to be sent through mid server. • Maintains existing applications. Creates code that meets system standards. • Integration of service now with LDAP for authentication. • Populated CMDB by importing data of IT assets into the system. • Integration of Service Now with BMC Remedy for ticket creation on change submits. • Subject Matter expert on Incident Management,Change Management Process and Knowledge article. • Recommended appropriate design alternatives to be implemented based on customer constraints. • Developed and executed plans and procedures for data conversion, customer acceptance criteria and installation strategy. • Migration of customizations from one instance to other instance and Ongoing Maintenance. Environment: Service Now [Fuji/Geneva/Helsinki],Windows 8, JavaScript, Jelly Script, My SQL, XML.

Highights

Responsibilities: • Worked on UI customizations to add Tables/Fields, UI Policies, UI Actions, Business Rules,Client Scripts, and Script Includes. • Worked with Incident Management application, Problem Management,Change Management applications in escalating issues, logging, catering, diagnosing, resolving, monitoring, and reporting in ServiceNow. • Customized Incident/Problem/Change/Service catalog applications using Business rules, Client scripts, Workflows in ServiceNow. • Creation of Applications, Modules, tables, Columns as per the requirement specification in ServiceNow • Configured MID Server and integrated LDAP with ServiceNow. •Created UI Pages and implemented logic to create RITM's automatically when data submitted through public UI pages using SOAP and Scripted SOAP Messages • Creation of update sets, export the update sets, retrieve the update sets. • Migration of changes from one instance to another using update sets. • Involved in Customization and Maintenance of ITIL modules such as Incident, Change, and Problem. • Worked on loading the data intoServiceNow using import sets • Involved in creation of business rules, client scripts, UI policies, UI Actions asper the requirements. Environment: Dublin/Eureka, Glide Script, JavaScript, AJAX, SOAP, REST, SSO, LDAP, Workflows, Incident, Problem, Change, HTML.

Highights

Responsibilities: • Coordinated with BA group for better understanding of functional requirements analyzedand designed the business requirements to documented and implemented. • Responsible for Design anddevelopment of Web pages using PHP, HTML, CSS including Ajax controls and XML. • Developed UI usingJavaScript, HTML, CSS, JavaScript validations and XML. • Implemented applications in JavaScript, and MYSQL.• Performed Client-side validations using JavaScript. • Wrote Cross Browser code of CSS and JavaScript forInternet Explorer and Firefox. • Used CSS to provide table free layout to user interface screen. • Met one-on-Intra Learn Software, Northbrook, MA2013-08 — 2014-01one with clients in exploring the best possible options for their web presence. Environment: JavaScript, HTML,CSS, AJAX, Apache, Windows 2010/XP, MYSQL, XML, Ajax, PHP

Highights

Skills

Information Technology/Programming

Information Technology/Internet

Information Technology/Cong Deploy Upgrade Migrate

Information Technology/Operations, Monitoring and Software Management

Information Technology/Network