Company Overview

Pomeroy is an IT services company that combines technology consulting, managed services, and strategic technical staffing. They serve clients at over 50,000 global locations.

What They Do

Pomeroy offers five main service areas: advisory and consulting, professional services (implementation and project management), managed services (monitoring and support), modern lifecycle services (device procurement, configuration, and support), and strategic technical staffing. They employ approximately 4,000 people, with 80% serving in tech support roles, and handle around 4 million resolutions per year. Their AI platform, BanzAI, is designed to help enterprises automate support workflows. They serve industries including manufacturing, retail, and financial services.

Recognition

Pomeroy maintains an NPS score above 70 and a C-SAT rating of 4.5 out of 5.0. CEO Tom Signorello highlights their decades-long client relationships and high satisfaction ratings as a core strength.