Benchmark your staffing agency's client experience

Benchmark your staffing agency with our client experience management report. Learn how top firms adapt to digital trends, optimize client interactions, and overcome communication challenges. Download the full report to stay ahead.

Compared to last year, how easy or difficult is it for you to win new clients?

62%

Easy

38%

Hard

How Important Is Client Experience to You?

Given that 89% of staffing agencies rate client experience as a 9 or 10, how important is an exceptional client experience for your staffing business?

10

9

8

7

6

Only 1 of 4 Staffing Companies

Prefers digital meetings over in-person meetings.

What is the average time it currently takes to receive client feedback on candidate submissions?

Most respondents (43%) reported receiving client feedback within 1-2 days, indicating a relatively quick turnaround time that supports efficient hiring processes.

1-2

days

3-5

days

24h

or less

5+

days

No Feedback

received

Do you reformat the candidate’s original resume before submitting it to your client?

The majority of staffing agencies (68%) reformat the candidates' original resumes before submitting them.

68%

Yes

19%

No

13%

Sometimes

Download the full report!

The Staffing Client Experience Report 2024

Insights from over 100 staffing leaders.