Customer Success

Accelerate your candidate presentation with a world class support team

As the preferred candidate presentation tool for the world's top staffing teams we are dedicated to helping you make your candidates shine.

World class support, every step of the way

From in-app videos to hands-on support, our Onboarding service ensures success from day one.

Virtual Academy

Get up and running in no time. Browse the academy and discover how to use Candidately.

Candidately Help Center

Advice and answers from the Candidately Team.

Get Onboard. Get Ahead.

From in-app videos to hands-on support, our Onboarding service ensures success from day one.

Get up and running in no time

Unlock everything from tactical resources to strategic recommendations, so your team can make candidate submissions their competitive advantage.

Technical integration & admin setup

Configuring your Bullhorn integration

Configure your custom URL

Custom Branding setup

Training of new system administrators

Helping you to make strategic decisions on your setup

User onboarding & training

A personalized onboarding after signup

Strategic guidance to help you to streamline your submissions with Candidately and place more candidates

A new personalized training for your users to ensure they are productive quickly

Quarterly business reviews and updates

Regular product updates and refresher trainings

Product and workflow reviews to make adjustments and improvements

Strategic consulting with our Head of Customer Success on how we can support your business in the long run

Dedicated reports

Don’t just take it from us.

Candidate.ly is rated the #1 implementable software platform among all staffing software products on G2.

85+ REVIEWS

99% overall satisfaction rating on G2

See our reviews

Ease of setup

96%

Quality of support

95%

Ease of Admin

92%

Ease of doing business with

96%

Meets requirements

95%

Ease of use

95%

What our customers
are saying about our customer support

Experience a world class customer support team and take your staffing business to the next level.

"My experience working with the customer success team has been nothing but ease. Communication, quality documentation, and well-prepared demos/trainings are what I can expect when working with them. I am confident that any issues or future enhancements will be handled."

Patrick Jamal

My-Van Truong

Regional IT Business Partner

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"The customer service at Candidate.ly has been excellent - whenever we have had a technical issue, needed to train additional individuals, or wanted to explore different options, the Candidate.ly team have always been happy to help out."

Patrick Jamal

Abi Ong Sitjar

Business Operations Manager

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"As an administrator of Candidately, I appreciate how effortless the implementation was and how easy it is to use it by our recruiters and clients. Apart from that, I enjoy the contact with our Account Manager and the availability of support chat (even though we haven’t used that yet, fortunately)"

Patrick Jamal

Adam Jędrysik

BI Analyst

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"Very easy to use and the customer support is amazing! No complaints so far. Everything that we would like to see as an improvement has been implemented for us. We’re getting faster response from our client and quicker write ups with the AI function"

Patrick Jamal

Crystal Quinn

Managing Director

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“Ensuring a positive first experience with our product is vital for both your clients and your team. It sets the foundation for long-term adoption and success. By providing high end support to our customers and showcasing the immediate benefits of our product, we greatly enhance the chances of them fully integrating it into their daily workflows and achieving sustained success.”

Gal Kravetz

Head of Customer Success, Candidately

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Meet the #1
implementable
staffing software

Don’t take our word for it. Read the 85+ reviews on our G2 page here.

Learn more

Loved by leading staffing teams
See what they are saying

Sebastian Rümmelein

Manager

Just the time it saves, it has made it 3/4 times quicker to create a submission.

Ayden Forsyth

Managing Consultant

It is helping us move away from attaching files to an email and being able to keep up with new technology.

Matthew Banbury

Recruitment Director

We are winning more business because clients whom we’ve introduced the platform to, prefer that so much more.