How BenchmarkIT Gained Visibility into Client Resume Reviews
BenchmarkIT, a boutique IT consulting firm in Stamford CT, had no way to know if clients even opened their candidate resumes. Candidately gave them real-time tracking and faster feedback loops.
TL;DR
BenchmarkIT went from guessing whether clients opened resumes to tracking views in real time. Feedback loops tightened and internal communication improved.
At a Glance
- Industry
- Information Technology
- Location
- Stamford, Connecticut
- Experience
- 16+ years
- Use Case
- Candidate Submissions, Engagement Tracking
- ATS
- Bullhorn
The Challenge
No way to know if clients even opened their resumes
BenchmarkIT had no visibility into whether clients viewed candidate resumes. Tracking feedback was nearly impossible, causing delays, inefficiencies, and communication breakdowns across the recruitment process.
Before Candidately
- No resume view tracking
- Impossible feedback tracking
- Communication breakdowns
With Candidately
- Real-time resume tracking
- Prompt feedback capability
- Public candidate showcase
The Solution
Real-time resume tracking and a public candidate showcase
Candidately provided real-time tracking of client resume views, prompt feedback capabilities, and a way for clients to browse BenchmarkIT's top available candidates directly from their website.
We send a lot of resumes to clients, and it was very difficult to tell if they even saw it. With Candidately, we're able to send candidates to clients and have an easier and faster way to get feedback. It speeds up the whole process.
The Results
Faster feedback and better internal communication
Clients appreciated live chat and direct resume downloads. More efficient feedback loops enabled the team to act on new information quickly, improving both speed and internal communication.
Impact
- Real-time visibility into resume views
- Faster and more efficient feedback loops
Resume view tracking
Know exactly when clients open and review candidate resumes.
Enhanced candidate profiles
Comprehensive briefs with additional information beyond the resume.
Improved team communication
Everyone involved in a job order stays updated on progress in real-time.
Key outcomes
- Real-time visibility into resume views
- Faster and more efficient feedback loops
BenchmarkIT stopped guessing whether clients opened their resumes. Candidately gives you the same visibility.
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FAQ
Frequently asked questions
How does Candidately track resume views?
Candidately shows real-time notifications when clients open and review candidate resumes. Recruiters see exactly when a resume was viewed and how long the client spent on it.
What is the candidate showcase feature?
BenchmarkIT uses Candidately to let clients browse their top available candidates directly from their website. This public-facing showcase generates inbound interest from potential clients.
How did BenchmarkIT's team communication improve?
Everyone involved in a job order stays updated on candidate progress in real time. The centralized platform ensures all recruiters and account managers see the same status information.
Is Candidately suitable for boutique IT consulting firms?
Yes. BenchmarkIT has operated as a boutique IT consulting firm for over 16 years. Candidately's straightforward setup makes it practical for smaller firms needing enterprise-level visibility.
How does Candidately solve the resume black hole problem?
Before Candidately, BenchmarkIT had no way to know if clients even opened resumes. Now they see view timestamps, time spent, and return visits, turning blind submissions into tracked interactions.
Can Candidately display candidates on an agency's website?
Yes. BenchmarkIT showcases top available candidates on their website through Candidately. Potential clients can browse talent directly, creating an inbound business development channel.
How does real-time tracking improve client follow-up?
BenchmarkIT's recruiters see when a client opens a resume and can follow up immediately while interest is fresh. This replaces guesswork with data-driven follow-up timing.
What makes Candidately different from standard ATS features?
Standard ATS platforms track internal workflow but not client-side engagement. Candidately adds the missing layer: visibility into what happens after a candidate leaves the recruiter's inbox.
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