How The Dentele Group Brought a Concierge Approach to Healthcare Recruitment
The Dentele Group, a healthcare recruitment agency, replaced email-based candidate tracking with Candidately. More detailed feedback, faster responses, and a new business development channel.
TL;DR
The Dentele Group set up Candidately without an implementation team. More detailed client feedback, faster responses, and a new business development channel followed.
At a Glance
- Industry
- Healthcare
- Use Case
- Candidate Submissions, Business Development
The Challenge
Email-based tracking didn't match the concierge service they aspired to
Before Candidately, the Dentele Group managed candidate submissions through email. The process was time-consuming, disorganized, and didn't match the concierge-level service Allison wanted to deliver to healthcare clients.
Before Candidately
- Email-based tracking
- Disorganized submissions
- Below concierge-level service
With Candidately
- Self-service setup
- Custom fields for video links
- Business development channel
The Solution
Self-service setup with custom fields for concierge-style recruitment
Allison set up Candidately herself without an implementation team. Custom fields let her add video interview links and additional document requests, integrating her concierge-style approach directly into the software.
I wanted to provide my clients with a convenient option for tracking candidates, rather than having to keep track of all the emails, and they really enjoy it. I have been receiving more detailed feedback, quicker feedback, and we've also used it for business development efforts with positive results.
The Results
Better feedback, faster responses, and a new BD channel
More detailed and faster feedback from clients. The platform also proved effective for business development, letting Allison send multiple candidate options to prospects and enhance service delivery.
Impact
- More detailed feedback from clients
- Faster feedback times
- Positive results from business development efforts
More detailed client feedback
Structured candidate profiles encourage more specific, actionable responses from clients.
Faster feedback times
Clients respond through the portal instead of digging through email threads.
Business development tool
Sending candidate shortlists to prospects opened a new business development channel.
Key outcomes
- More detailed feedback from clients
- Faster feedback times
- Positive results from business development efforts
The Dentele Group turned candidate tracking into a concierge experience and a business development tool. Candidately can do the same for your agency.
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FAQ
Frequently asked questions
How did The Dentele Group set up Candidately without help?
Allison Norris configured Candidately herself without an implementation team. The intuitive setup process meant she could add custom fields for video links and documents without technical support.
How does Candidately support healthcare recruitment?
Custom fields allow healthcare-specific information like certifications, license numbers, and video interview links to be included in candidate profiles.
Can Candidately be used for business development?
Yes. The Dentele Group uses Candidately to send multiple candidate options to prospects, showcasing available talent as a business development tool.
What type of feedback improved with Candidately?
Clients provide more detailed and more frequent feedback through the structured portal compared to email. The format encourages specific, actionable responses about each candidate.
How long does it take to set up Candidately?
The Dentele Group was fully operational without any external implementation team. The self-service setup is designed for agency owners who want to start using the platform immediately.
Can Candidately handle concierge-style recruitment?
Yes. The Dentele Group built their concierge approach directly into Candidately using custom fields for video interviews, additional document requests, and personalized candidate profiles.
Is Candidately suitable for solo recruiters or small agencies?
Yes. The Dentele Group's founder set up and runs Candidately independently. The platform is practical for small teams that need professional presentation quality without enterprise complexity.
How does Candidately improve healthcare client communication?
Healthcare clients receive structured candidate profiles with all relevant credentials in one place. The portal replaces email chains with a centralized system that tracks all feedback.
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