Client experience: The key to future success


In today's fast-paced and ever-changing world, the staffing industry has become increasingly important. With the ongoing skill gap, the rapid pace of technological change, and the shifting nature of work, staffing companies have a unique opportunity to play a crucial role in shaping the future. During the 3rd World Staffing Summit, the emphasis was on the client experience and how it will impact the future success of staffing businesses.

Generational Shift

The rise of millennial managers has led to a shift in how staffing services are being purchased. Millennials prefer to purchase services online and expect the same level of convenience and ease that they experience in their personal lives. With more than 60% of millennials now holding leadership positions, staffing firms must adapt to this new generation of buyers by offering a seamless and user-friendly recruitment process.

The Rise of Online Staffing Providers

The digital staffing sector is growing at an exponential rate, almost 18 times faster than the incumbent staffing market. This growth comes with a new standard for client experience, with online staffing businesses offering features such as simple and intuitive interfaces, seamless onboarding, and automated re-engagement tools. The companies that succeed in this new era of staffing are those that offer a top-notch digital brand experience.

Digital Transformation

In today's digital age, it's important for staffing firms to evolve and meet the new standard of client experience. The rise of online staffing providers has set a high bar for the industry, and companies must adapt if they want to stay competitive. From blue-collar to healthcare and every vertical in between, companies like Vulnerable, Upwork, and Trusted Health are leading the way in digital innovation.


In the coming decade, the client experience will play a crucial role in the success of staffing firms. With a generational shift towards millennial buyers, the rise of online staffing providers, and the constant pressure of digital transformation, it's important for staffing businesses to stay ahead of the curve. By investing in the client experience, staffing firms can ensure that they remain competitive and poised for success in the future.


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