Candidate Experience

Apply rate is the percentage of people who view a job posting and go on to apply, showing how well the posting and…

The STAR method structures behavioral interview answers in four parts: Situation, Task, Action and Result, the standard…

A boomerang employee is a former employee who leaves a company and later returns to work for it, whether as a rehire or…

Candidate drop-off is the share of job seekers who start an application but abandon it before submitting, a sign of…

Candidate experience is the sum of all interactions a job seeker has with an employer throughout the hiring process —…

Candidate NPS (cNPS) is a survey-based metric that measures how likely candidates are to recommend the organisation's…

Candidate Net Promoter Score (cNPS) measures how likely candidates are to recommend your hiring process, rated 0 to 10,…

A candidate persona is a semi-fictional profile of the ideal candidate for a role or role family — capturing their…

A candidate portal is a self-service digital interface where job seekers track application status, submit documents and…

A careers site is the section of an employer's website dedicated to talent attraction — showcasing open roles, company…

Ghosting in recruitment is cutting off communication without explanation, whether by a candidate, client or placed…

The job application process is the sequence of steps a candidate completes to be considered for a role, from form…

A re-engagement campaign is outreach to dormant candidates in an agency's ATS, such as those silent for 12 months, to…

A resume or CV is the standard document in which candidates summarise work history, skills and education, in a format…

A screening call is the first substantive conversation between a recruiter and a candidate, used to qualify fit,…

A skills test measures a candidate's ability in one specific competency, such as typing speed or a coding language,…

A technical interview is an assessment of a candidate's practical skills in a technical domain, typically coding…