Workforce Management

The 9-box grid is a talent management tool that plots employees on a 3x3 matrix measuring current performance…

Affinity bias is the unconscious tendency to favor candidates who resemble the interviewer in background, interests or…

An affinity group is a voluntary, employee-led group built around a shared identity or interest, also called an…

An agency worker is a person employed by a staffing agency and placed at a client organisation to carry out work under…

Attribution bias is when interviewers read identical behaviour differently depending on who shows it, such as confident…

A bias audit is an independent review of an automated employment decision tool to check whether it produces unfair…

Cognitive apprenticeship is a coaching model where an expert makes their thinking visible while the learner does real…

Confirmation bias is the tendency to seek and read information in ways that support an existing belief, so interviewers…

Conformity bias is the tendency of interviewers to shift their ratings of a candidate toward the group's emerging view…

A contingent workforce is the portion of an organisation's labour supply made up of non-permanent workers — including…

Diversity hiring is the practice of building recruitment and selection processes that attract and fairly assess…

An employee resource group (ERG) is a voluntary, employee-led group built on a shared identity or experience, offering…

Full-time equivalent (FTE) is a unit of measurement that standardises part-time worker hours into a full-time headcount…

A furlough is a temporary, mandatory unpaid or reduced-pay leave imposed by an employer, during which employment…

Gender bias in recruitment is the systematic tendency to judge candidates by gender, not qualifications, in job ads, CV…

The gender pay gap is the difference between men's and women's median earnings in an organisation, shown as a share of…

The halo effect is a cognitive shortcut where one strong impression, such as a confident start to an interview, colors…

Headcount planning is the process of determining how many employees — and in which roles — an organisation needs to…

A hiring freeze is a client decision to pause recruiting for open roles, often at short notice, which can wipe out much…

Hybrid and remote work are arrangements where employees split time between office and home or work fully off-site,…

Inclusive hiring is designing recruitment so qualified candidates from all backgrounds are fairly assessed on actual…

An inclusive job description is a posting that states requirements in language open to qualified candidates of any…

Job architecture is the framework defining an organization's job families, levels, titles, and pay ranges so roles are…

Onshoring is moving work, such as IT support roles, back from offshore centres to domestic locations, creating…

A reduction in force (RIF) is a formal, planned elimination of positions by an employer, creating termination admin…

Reskilling is training workers in new skills so they can move into different roles as automation and shifting demand…

A returnship programme is a paid, structured placement that helps experienced professionals back into work after a…

A skills gap is the measurable distance between the skills an organisation needs to execute its strategy and the skills…

A skills gap analysis compares the skills a workforce has with those it needs for business goals, showing where to…

A skills ontology is a structured, hierarchical map of skills, their synonyms and related competencies, so a team or…

A skills taxonomy is a hierarchical classification of skills that gives job descriptions, assessments and workforce…

Socioeconomic diversity is the inclusion of candidates from varied class and income backgrounds, which unpaid…

Succession planning is the process of identifying and developing internal candidates to fill critical leadership and…

Supplier diversity is a procurement programme that recognises and prefers suppliers owned by historically…

Talent architecture is an organisation's framework of job families, levels, competencies and pay bands that defines how…

Talent calibration is the process where a recruiter and hiring manager align on the ideal candidate profile before…

A talent shortage is when the supply of qualified workers falls short of employer demand in a role category or…

Underrepresented groups are populations that appear in a workforce, industry or role at lower rates than in the…

Upskilling is training existing employees or candidates to develop new, more advanced skills relevant to their current…

Workforce agility is an organization's capacity to adjust its workforce size, composition and skill mix to changing…

Workforce planning is the process of analysing current headcount, forecasting future talent needs, and developing…